FAQ
(Frequently Asked Questions)
How do I cancel or reschedule my appointment?
Please be aware that booking an appointment with us means we have reserved time in our schedule exclusively for you. Unlike other services, we do not charge a cancellation fee, provided you cancel or reschedule at least 24 hours before your scheduled appointment. This courtesy allows us to adjust our schedule and accommodate other clients.
To cancel or reschedule without incurring a fee, simply notify us at least 24 hours in advance of your appointment. You can reach out to us via email, text, or by calling our office directly. We appreciate your understanding and cooperation.
Do you bring all your equipment and supplies?
Absolutely! Our comprehensive service includes supplying all necessary cleaning materials and equipment, ensuring you don’t have to worry about a thing. We come fully prepared to meet all your cleaning needs with high-quality supplies.
However, we understand that preferences can vary, and should you wish for us to utilize your specific vacuum or cleaning products, we are more than happy to accommodate. Simply inform us of your preferences when you schedule your appointment. This flexibility allows us to tailor our service precisely to your requirements, ensuring your utmost satisfaction with our cleaning process.
What kind of products do you use?
We use only green, biodegradable cleaning solutions that are safe for pets and children, underscoring our commitment to environmental sustainability and effective cleaning.
We’re mindful of the diverse needs of our clients, including any allergies to specific products. Please inform us of any such sensitivities when booking, so we can ensure a safe and clean environment for everyone in your home. This approach allows us to deliver top-notch cleaning services while being conscious of our environmental impact and your family’s health.
Is our service pet-friendly?
Certainly! We cherish all members of your family and are committed to treating them with the kindness and respect they deserve. Our team is meticulous in adhering to any guidelines you set forth to ensure your furry friends feel safe, content, and even thrilled about our presence.
Should it be fine with you, we’re also more than happy to spoil them with a few treats! This approach is all part of our dedication to making our cleaning service as friendly and accommodating to your pets as possible.
Do I need to sign a contract?
The straightforward answer is no. You’re welcome to utilize our services for as long as you’re satisfied with the quality and care we provide. To ensure you’re not subject to a cancellation fee, we kindly ask for a cancellation notice at least 24 hours before your scheduled appointment.
Whether you need to cancel or reschedule, feel free to reach out to us via email, text, or by calling our office directly. Our flexible policy is designed to accommodate your needs while maintaining the high standard of service you expect from us.
How do I pay?
Payment is due on the day of service, and we’ll send an invoice to your email. You have the flexibility to pay via credit/debit card, cash, bank transfer, or check. For commercial clients, we offer NET30 terms.
Once you’ve approved our work, simplifying the payment process for you.